Request deletion of your account and data

How to request deletion

1. Email ethicpay@sunnahsoft.in from the email address registered with your EthicPay account.
2. Use the subject line: EthicPay account deletion request.
3. Include your registered email address and full name so we can identify the account.
4. We may reply to verify account ownership before deleting account-specific data.

If your registered email address is no longer accessible, contact us with enough details to help verify account ownership.

What will be deleted

• Your EthicPay account profile and authentication access.
• Personal account contact details where deletion is not restricted by legitimate retention needs.
• Notifications and support records associated only with your account, where practical.
• Nominee settings and permissions created by you, unless retention is needed for a pending request or dispute.

What may be retained

Some data may need to be retained for legitimate reasons, including security, fraud prevention, legal obligations, dispute handling, backups, or preserving shared debt/payment records that also belong to another debtor, lender, witness, or nominee. Where retention is needed, we aim to minimize or anonymize personal details when reasonably possible.

Expected timing

We aim to acknowledge deletion requests within 7 days and complete verified requests within 30 days, unless more time is needed for identity verification, legal reasons, security review, or active dispute resolution.